Websites, numbers and services that offer free help for a variety of issues.

At our core, OPEN is here to help young people succeed, and we understand that at times there are things that can stop you from reaching your potential. We have created this page to provide you with access to some of the help, advice and support that is out there for you to use. 

  • Health For Teens - This government-funded website is full of useful information specifically aimed at teens. They have advice and help for topics such as drugs, relationships, sexual health, mental health and much more. If you are struggling with any issue this is most likely the best place to help you understand what is going on, what you can do about it and the laws surrounding certain issues. 
  • Talk to Frank - The number one website to consult on drug-related issues, Talk to Frank has a huge index of substances and details their effects and risks, providing support and advice should you or someone you care about have an issue.
  • Samaritans (freephone: 116 123) - The Samaritans are a free service open to absolutely anyone, regardless of what they are going through. Simply call, email or text to talk to somebody that can offer a safe place to talk any time you like, in your own way - about whatever's getting to you. You don't have to be suicidal.
  • Childline (freephone: 0800 1111) - Childline is a free service for young people that are available at any time for any issue. You can either call or email them, and they even offer an online counselling service that allows you to book an appointment with a trained counsellor free of charge. Like the Samaritans, they will try their best to help and guide you, but will refer you to other services if they cannot help you any further.
  • The Matthew Project (tel: 0800 970 4866) - The Matthew Project are a drugs & alcohol support service in Norfolk and Suffolk that is open to young people, adults and parents or carers. They offer support and education concerning drugs and alcohol, and are available 24/7 should you need to contact them. 

  • Bullying Online (freephone: 0808 800 2222) - Bullying online are a free and confidential service that offer support for those suffering from/parents of those suffering from cyberbullying. 

  • MAP is providing a free phone advice line and email advice service for young people, aged 11-25, across Norfolk, open 10.30 am – 5.30 pm Monday to Friday (except bank holidays).0800 0744454 | advice@map.uk.net  
    Young people can call or email MAP if they: 
    • Need food
    • Are worried about money and debt
    • Need advice about housing or benefits
    • Don’t know where to get help for other problems or worries

Their team of expert advisers will be there to help. It’s free and confidential. 

mental health help and advice for young people norwich help and advice for young people norwich norfolk