OPEN welcomes customers with disabilities and our staff will be pleased to assist you during your visit. Please inform the Box Office of any special requirements when booking events or activities.

If you would like to discuss any access issues prior to your visit please call the Box Office on 01603 763111 or email boxoffice@opennorwich.org.uk

General Info

Dedicated disabled parking spaces operated by the Castle Quarter, formerly the Castle Mall, Rose Lane and St Andrew's car parks as well as limited disabled parking bays on the road.

Some music events are standing only. Customers with access needs or those who have difficulty standing for long periods should inform the Box Office in advance of the event. The Duty Manager of the event will do everything possible to ensure a comfortable viewing position is provided.

Smoking (including the use of e-cigarettes) is NOT permitted in any part of the Venue.

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Hearing Impaired

We have hearing loops on site which can cover a certain distance, if you think you may require one that can cover larger distances and frequencys please let us know prior to the event and we will do our best to meet your needs.

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Visually Impaired

If you are registered visually impaired and require any assistance during your visit, please inform a member of staff.   Large-print publicity material can be provided if required: please contact the box office and they will be happy to help.

If you are visually impaired and require any assistance during your visit, please inform a member of staff.

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Assistance Dogs
For those with registered working dogs, a member of staff can be arranged to dog-sit for you for the duration of the performance.

Please let us know at least 24 hours in advance if this is required.

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Wheelchair Users

OPEN has flat access to all main spaces and accessible WC facilities. The WC are signposted and are accessible with a Radar Key. If you do not have a Radar Key then please ask a member of staff and they will be pleased to help you.

Wheelchair users are entitled to bring a carer or friend to accompany you on your visit, they’ll be admitted free to any event provided notice is given at the time of booking.

Dedicated disabled parking spaces can be found in The Castle Mall & St Andrews Car Parks as well as limited disabled parking on the road.

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Anxiety

If you are feeling anxious or nervous about coming to our venue please feel free to speak to a member of our team before or during your visit. We are happy to show you around the venue before the performance/show, reserve a seat at the end of a row, make sure you are located close to an exit, provide a quiet space etc. Our team are here to make you feel welcome and comfortable during your visit.

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Priority Assistance

If you require additional assistance when attending any gig or event within our venue, we have a specific area available to customers with wheelchairs or any person needing a chair who is unable to stand for long periods of time.  We ask that anyone who would like to use these areas purchases a ticket in advance and that you arrive promptly to doors opening and make yourself known to one of our Duty Managers who will be able to advise where best to watch the event.

Whilst we endeavor to do everything in our power to enable access across the venue please be aware that during capacity events areas may become congested which can lead to diminished accessibility.

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Equality

We at OPEN Norwich pride ourselves on providing a safe, welcoming space for everyone. We are a venue that strives to be inclusive and promote equality for all.  If you would like to talk to our staff regarding any issues or concerns you may have, feel free to contact us before, during or after your visit. If you would like to discuss a confidential/private matter please let us know as we are happy to provide a quiet, private space.

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Special Effects
Special effects such as haze and strobe lighting are used during some performances.  Please do contact us before or during the event if you have any concerns or queries.