Following the governments advice to the public which was issued on March 16th, 2020 it is with regret that we at OPEN Youth Trust are postponing all events and have closed the venue until the end of May as a minimum to safeguard our community and staff.

This is of course a disappointing time for all our staff, guests to our venue and the young people that our organisation supports but we feel that this is the right decision to protect us all for the future. 

As we are sure you will appreciate, we are experiencing a high volume of enquiries with regards to the events and activities we have had to cancel or postpone, therefore we ask for your patience while we work through these enquiries along with the difficult times that face us all. We will be processing any credit notes or refunds due as soon as we are able to and will be contacting all event organisers and ticket holders directly.  

In this situation we are able to postpone or cancel events to protect the public, however the challenges facing the young people we support every day remain. They cannot be postponed or cancelled no matter how serious this gets, and they still need the support of the community.

We would ask that even if it is just a fraction of the ticket price, that our customers will take this opportunity to help support our charity, other local causes and the community at large through donation. 

Please note: Our Box Office is now closed to face to face and telephone calls, however you can still email us at boxoffice@opennorwich.org.uk for ticketing enquiries or hello@opennorwich.org.uk for all other enquires.

Thank you

Laura Rycroft 
Chief Executive


COVID-19  Help & Advice for Young People & Parents

Nelsons Journey You can find resources on our website www.nelsonsjourney.org.uk  This website provides guidance on how to provide bereavement support for a child(ren). You can also contact their Support Line on 01603 431788 to leave a message and their duty support worker will get back to you as soon as possible.  Alternatively you can email at enquiries@nelsonsjourney.org.uk 

We also recommend that children and young people (aged over 13 years or younger with parental supervision) download their smartphone app called Smiles & Tears.  This offers interactive activities to help them remember the person who died.



MAP is providing a free phone advice line and email advice service for young people, aged 11-25, across Norfolk, open 10.30 am – 5.30 pm Monday to Friday (except bank holidays).

0800 0744454


Young people can call or email us if they: 

  • Need food
  • Are worried about money and debt
  • Need advice about housing or benefits
  • Don’t know where to get help for other problems or worries

Their team of expert advisers will be there to help. It’s free and confidential. 


At our core OPEN is here to help young people succeed, and we understand that at times there are things that can stop you from reaching your potential. We have created this page to provide you with access to some of the help, advice and support that is out there for you to use. On top of this, our Drop In is open Mondays 3.00pm-6.00pm, Tuesday-Friday 3.00pm-7.00pm & Saturday 10.00am-6.00pm in term time, and Tuesday-Saturday 10.00am-6.00pm in school holidays. If you ever need a chat about anything, our Youth Team is always on hand to offer the best help they can.